SERVICES OFFERED
Since 1998 we have provided a few basic services to Auto Dealers, their General Managers as well as members of their fixed operations team. With our proven methods, we can teach your team how to Manage Inventory, determine your core efficiencies, and execute perfectly timed sales techniques to increase sales and manage your bottom line.
PERFECTLY MANAGED INVENTORY
Realize your Parts Departments optimum profitability. Designed for Parts Managers, Assistant Part Managers and their successors, this one year program provides a detailed overview of your current status.
EXPRESS PARTS MANAGEMENT TRAINING
Take the first step to profitability with condensed training strategically targeting your core stress points. Learn how to manage your inventory and your staff with ease.
PROFESSIONAL SERVICE CONSULTANT TRAINING
Teach your staff to perfect their customer service skills to retain customers longer, provide exceptional service, and increase sales through proven sales training.
HORROR STORIES
Over the years, we've come across a number of instances that have caused organizations to lose employees, customers, and money. We've outlined a few of these situations below to prevent your dealership from running into the same issues, or resolving them if you're currently experiencing them.
"Never mind parts with twelve months of no sales (absolute obsolescence)… I once worked for a well respected import dealer who had 8% of his inventory value greater than twelve years no sales"
"During a phone conversation with a dealer I discovered the lowest ROI turn I had ever encountered… 1.04 turns. When I entered his dealership for the first time to train his PM I realized he was overstocked by nearly four hundred thousand dollars"
"When interviewing staff throughout a dealership acquisition I was involved in, I asked the existing Fixed-Op Manager ‘How much do you have in parts inventory’? He responded… ‘I have no idea and I don’t care’"
"I received the title of General Parts Manager for the dealer group I once toiled for after it was discovered my predecessor was selling parts for cash out the back door to the tune of one hundred and twenty thousand dollars over his last year. And that’s what he admitted to!"
"One client I worked for as a Consultant had an inventory profile which was completely up side down… almost 60% of their stock was greater than six months no sales (technically obsolete)"
"As a PM for a large dealer group, I attended five manufacturer sponsored parts management courses. Not one instructor had parts management experience nor had even worked in the retail auto business"
"I once encountered a PM who had bought approximately ninety thousand in worthless obsolete ground effects accessories for older vehicles to win an all expenses paid trip for two to Jamaica."
"While soliciting for new business at an auto mall, I ran into a GM who proclaimed…
‘I don’t know anything about a parts department and I don’t want to know anything about a parts department’"
"As a GPM I bought a ‘going out of biz’ dealer’s current parts inventory for fifteen cents on the dollar. I brought a check for twenty thousand and two large trucks to retrieve his stock. When I reconciled it upon my return I had much more than the one hundred and thirty thousand it was suppose to be… it was two hundred and eight thousand"
"Over a twenty year period in the auto business I’ve interviewed well over two hundred PM’s and have concluded that only about twenty percent actually know what they are doing"
"At a PM’s conference in New Orleans I witnessed a PM who was just awarded as that manufacturer’s Parts Manager of the Year put his hand up and ask… ‘What does obsolete mean?’
His dealership was out of business two years later"
"I was once told by a large and well known fixed-op consulting company that I should stock any part number that has had an inquiry made on it. I calculated that this policy would double my inventory! Obviously, this fixed-op consulting company has never had a Parts Manager on staff."